Straight Answers.
If your question isn’t here, call (972) 812-3800 or book a 15-minute call. You’ll talk to our team.
Stores & Fundraising
What Does a Store Cost to Set Up?
Nothing. Every store is $0 to set up, and you never buy inventory.
How Much Does Our Group Earn, and When?
Your group earns 15% of every sale, and 20% once the store passes 150 items. We pay out on a set schedule, typically 2–4 weeks after the store closes, with a report of every order.
How Does the Give-Back Affect What Families Pay?
It doesn’t add anything at checkout. Families pay the posted store price, and a share of every sale goes back to your group. On a $25 hoodie, that’s $3.75 at the 15% rate or $5.00 at 20%.
How Long Is a Store Open?
Most store windows run 2 to 3 weeks. Company stores can stay open all year.
Can the Store Be Private?
Yes. Public, password-protected, or limited to a list of people.
Ordering & Delivery
Will It Arrive Before Our Date?
Every store has a published in-hand date. Production and delivery take about 10 days after orders close, and rush is available. Dates are estimates. We’ll confirm your timeline and work with your deadline.
Do We Handle Money or Sort Sizes?
No. Buyers pay online and we bag every order by name.
Can People Ship to Their Home?
Yes. Delivery to your school or office is free, and shipping to each home is a flat rate.
Where Do You Ship? Can We Pick Up or Meet in Person?
We ship anywhere in the U.S. We’re a virtual company with no storefront, so there’s no pickup counter, but across the DFW Metroplex we deliver locally and can meet you at your school, office or field.
What About Returns?
Custom decorated items can’t be returned, but if we got something wrong, we fix it.
Logos & Art
Can You Use Our School or Team Logo?
Yes, with approval from the school or district. We can help you request it, and we never sell your marks anywhere else.
We Don’t Have a Logo. Can You Help?
Yes. We can clean up your art or design a simple mark for a small fee.
Will I See a Proof?
Always. Nothing is printed or stitched until you approve a proof.
Bulk Orders & Paperwork
Is There a Minimum for Bulk Orders?
No minimums. Order a single piece or thousands; the price per piece drops as the quantity goes up.
Do You Take Purchase Orders?
Yes. Purchase orders are welcome from schools, districts and businesses. Pricing usually comes back within one business day.
Can You Send a W-9 and Handle Tax-Exempt Orders?
Yes. We keep a W-9 and certificate of insurance ready and apply tax exemption with a valid certificate.
Do You Do All the Printing and Embroidery Yourselves?
We manage every order end to end and work with trusted production partners for each decoration method. You get the right method for your job, a proof before production, our quality check, and one point of contact.
Are You a Veteran-Owned Business?
Yes. Dallas Cotton Brands is veteran-owned. We started in Tennessee in 2017 and are now based in the Dallas–Fort Worth area.
Still Have a Question?
Book a 15-minute call. You’ll talk to the people who run the company.
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