Last Updated: January 1, 2026

This Refunds & Returns Policy applies to all purchases made through websites, online stores, and services operated by Dallas Cotton Brands LLC (“Dallas Cotton Brands,” “we,” “us,” or “our”), including but not limited to heroshirtstore.com, myfaithwear.com, petshirtstore.com, cruiseshirtstore.com, and all current or future Dallas Cotton Brands websites (collectively, the “Stores”).

By placing an order with any of our Stores, you agree to the terms outlined below.

1. Overview

Dallas Cotton Brands specializes in custom, made-to-order, and decorated apparel and products, many of which are produced on demand. Because of this production model, returns and refunds are limited and subject to the conditions outlined in this policy.

We are committed to delivering quality products and will make things right if an item arrives defective, damaged, or incorrect.

2. Final Sale Items

Unless otherwise stated in writing:

• All custom, personalized, made-to-order, or decorated items are final sale

• We do not accept returns or offer refunds for:

  • Incorrect size selection

  • Buyer’s remorse

  • Color variation due to screen/display differences

  • Design placement preferences when approved or submitted by the customer

  • Minor variations inherent to printing, embroidery, or manufacturing processes

This includes, but is not limited to:

• Screen printed apparel

• Embroidered apparel

• Direct-to-Film (DTF), Direct-to-Garment (DTG), heat transfer, or patch-decorated items

• Custom logo, text, or image products

3. Eligible Refunds or Replacements

We will issue a refund or replacement, at our discretion, if your item meets one of the following conditions:

• The item arrived damaged

• The item is defective

• The item received is incorrect (wrong product, size, or design compared to the confirmed order)

To be eligible:

• You must notify us within 7 calendar days of delivery

• The item must be unused and unwashed

• You must provide photo evidence clearly showing the issue

4. How to Request a Return or Replacement

To initiate a request, contact us at:

Email: legal@dallascotton.com
Subject Line: Return / Refund Request

Please include:

• Order number

• Store name (e.g., Hero Shirt Store, FaithWear, etc.)

• Description of the issue

• Clear photos of the product and packaging

Requests submitted without required information may be delayed or denied.

5. Resolution Process

Once your request is reviewed and approved:

• We may issue a replacement, refund, or store credit

• Replacements will be produced and shipped at no cost to you

• Refunds, if approved, will be issued to the original payment method

Please allow 5–10 business days for refunds to process after approval. Timing may vary depending on your financial institution.

6. Shipping Costs

• Original shipping charges are non-refundable

• Return shipping costs are not covered unless the return is due to our error or a defective product

• In most cases involving defects or incorrect items, we do not require the item to be returned

7. Order Cancellations and Changes

Because most items are produced quickly after ordering:

• Orders cannot be canceled or modified once production has begun

• If you need to request a change, contact us immediately after placing your order

• We cannot guarantee changes once an order enters production

8. Refused or Undeliverable Packages

If a package is returned to us due to:

• Incorrect or incomplete shipping address

• Refusal of delivery

• Failure to collect from the carrier

We may:

• Reship the order at your expense, or

• Issue a refund minus shipping and handling costs, at our discretion

9. Bulk, Group, and Corporate Orders

Bulk, group, corporate, or program orders may be subject to separate written terms, proofs, and approval processes.

Unless otherwise agreed in writing:

• Approved proofs constitute final approval

• No refunds or returns are accepted once production begins

10. Chargebacks and Disputes

If you believe there is an issue with your order, we encourage you to contact us first so we can resolve it quickly.

Initiating a chargeback without first contacting us may:

• Delay resolution

• Result in denial of future orders

• Be considered a violation of our Terms of Service if abusive or fraudulent

11. Policy Abuse

We reserve the right to deny returns, refunds, or replacements in cases of:

• Repeated or excessive refund requests

• Suspected fraud or abuse

• Violation of our Terms of Service

12. Changes to This Policy

We may update this Refunds & Returns Policy at any time. The “Last Updated” date reflects the most recent revision. Continued use of our Stores constitutes acceptance of the updated policy.

13. Contact Us

Dallas Cotton Brands LLC
Website: https://dallascotton.com
Phone: (972) 812-3800
Email: legal@dallascotton.com